(Competitive) 

Starting Salary: $46,485

Benefits: 35 Hour Work Weeks, Health Insurance, Dental Insurance

Requirements:

• Must live or relocate to the Syracuse, N.Y. area.
• Requires a 35 hour in office work week. 

Role Description:

The Employment Aide serves as a vital member of the employment services team by providing excellent customer service and administrative support to staff and clients. This position assists individuals accessing employment and supportive services while performing a variety of clerical, data entry, and program support functions. The ideal candidate is organized, detail-oriented, and committed to helping others in a fast-paced environment.

Qualifications:

• Promotion:  One (1) year of permanent, competitive-class status in the title of Clerk I.

• Open-Competitive:  Two (2) years of clerical work experience which involved the performance of routine office tasks, such as keeping of records and accounts, correspondence, recording/entering (keying) and retrieving data and/or information, in accordance with prescribed procedures.

Tasks and Activities:

• Provide excellent customer service covering one or multiple reception areas, duties include but not limited to; answering multiple line phone system and transferring calls, greet jobseekers in a professional manner, notify staff when a client appointment arrives, assist with copying and/or collecting of paperwork from jobseekers, collecting incoming faxes and enter onto daily fax report logs, distribute paperwork into the employee mailboxes, check the voice mail messages left on the general mail extension.

• Enter attendance of all participating jobseekers by the 10th of each month on the New York State Welfare to Work Case Management System (WTWCMS) and enter enrollments.

• Issue bus passes as needed for jobseekers. Accurately enter payment data into the State’s Welfare Management System (WMS) by using the jobseeker’s case number, CIN number and Social Security Number.

• Scan letters and other documents into Onsite Scanning System (OSS) and index by individual CIN number into the State’s IEDR –Individual Document Retrieval System.

• Employment Aides are responsible for entering and producing childcare based on the jobseeker’s activities, as well as maintaining communication with childcare providers. Responsible for working with Child Care Solutions and other Social Service Departments to ensure that all providers are enrolled in the various childcare information systems.

• Perform data entry, type documents including resumes, process various correspondence, produce and disburse medical and treatment requests as needed.

• Assist staff with scheduling appointments, workshops, presentations and orientations.

• Utilize multiple computer systems including WTWCMS, Microsoft Office, WMS, Outlook and VenTek.

• Maintain confidentiality while speaking with jobseekers and performing assigned duties.

• Maintain an organized and clean reception and waiting area.

• Monitor and track Case Management system units.

• Responsible for data entry code changes and tasking duties.

• Produce and post reports.

• Process support service payments.

Skills & Qualifications:

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to multitask and prioritize assignments.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office and computer-based systems.
• Data entry and recordkeeping experience.
• Ability to work independently and as part of a team.
• Professionalism and confidentiality when handling sensitive information.
• Organizational and time management skills.
• Ability to work effectively in a fast-paced office environment.
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